Billing & Payment Policies

To keep our costs (and yours) down, we do not routinely send bills or invoices. We can provide invoices upon request by e‑mail, and we issue invoices to businesses for services rendered (for example, DOT physicals). For most services, we automate billing and charge your credit/debit card or auto‑deduct from your checking account—whichever you prefer—on a monthly basis. This is straightforward, but the timing of invoices and which charges appear on which invoice can be confusing because patients may choose their preferred day of the month for charges.

There are three things we may bill you for:

  • Medical services — your monthly membership.

  • Medications — drugs from our pharmacy sold at wholesale price plus 10% to cover packaging and labeling.

  • Lab work — a wholesale pass-through fee. You pay the exact lab fee we are charged plus a $2 drawing fee. The $2 drawing fee is charged only once if we draw blood, regardless of how many tests are ordered.

If any of these three items (medications, lab tests, or medical supplies) are provided to you, we will add their cost to your next month’s invoice. If you prefer not to have these charges added to your invoice, you may pay for the items at pickup or pay for the lab at the time the blood is drawn. We are happy to carry the cost over to your next invoice to save you the hassle of paying at pickup, but it is entirely your choice to pay earlier if you wish.

Invoices are always processed on the 1st day of the month, regardless of your chosen billing date. If you have not paid for any meds, labs, or supplies before the 1st of the month following the month you received them, your card or checking account will be charged for those items in addition to your monthly membership fee.

Example: You’re a 40-year-old member paying $60/month, billed on the 15th. You get a $0.50 bottle of medicine in September and another $0.50 bottle on October 10. The first bottle is added to the October 1 invoice, so your October 15 charge is $60.50. The second bottle is added to the November invoice, so your November 15 charge is $60.50.

If you have questions on billing or payment policies, call us at 785-DOCTORS.